If you're seeing this page then your account is now set up to take advantage of our new invoices. We'll now take you through the new design and where you'll find all the usual information on your invoice.
Roll over an item below for more information:
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These action buttons will take you to Toolbox where you can easily manage your invoice(s) and account information.
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Here you'll find your Invoice Number, Customer Number and Username. You can use these as references for your account.
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This action button will lead you to this page! Maybe you knew that already.
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This section shows you the opening balance of your account plus the total of your current invoice, giving you the total amount due. The opening balance may include any amount unpaid or any credits applied to your account since your last invoice was issued.
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The box contains the all-important Due Date for your invoice. This is usually 14 days after we send you this invoice.
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If you pay by automatic credit card or direct debit payment, this box will show the approximate date the funds will be deducted from your nominated card or account. The amount that will be taken will be what is displayed in the "THIS BILL" section.
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Your Account Summary will show your spend for each type of service you have with us. You'll find a detailed breakdown of charges in the "Service Details" section of your PDF invoice (starting on page 3).
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This handy graph will help you compare your invoice totals for the past 3 billed periods, so you can keep track of your spend. The totals may contain more than 1 invoice.
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Here you'll find your Invoice Number and Customer Number. You can use these as references for your account.
- 2
The box contains the all-important Due Date for your invoice. This is usually 14 days after we send you this invoice.
- 3
This section shows you the opening balance of your account plus the total of your current invoice, giving you the total amount due. The opening balance may include any amount unpaid or any credits applied to your account since your last invoice was issued.
- 4
If you pay by automatic credit card or direct debit payment, this box will show the approximate date the funds will be deducted from your nominated card or account. The amount that will be taken will be what is displayed in the "THIS BILL" section.
- 5
Your Account Summary will show your spend for each type of service you have with us. You'll find a detailed breakdown of charges in the "Service Details" section of your PDF invoice (starting on page 3).
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This handy graph will help you compare your invoice totals for the past 3 billed periods, so you can keep track of your spend. The totals may contain more than 1 invoice.
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In this section, you'll find the usual information on various ways to pay your invoice. If you're already set-up on automatic credit card or direct debit payment, you won't need to worry about these.
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Here we'll be featuring handy hints with each new invoice to help you master your Toolbox and make the most out of being an Adam Internet customer.
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This section gives you a crystal-clear breakdown of your services. You'll find your services split into categories depending on their type, for example Internet, TV and Hardware.
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These are Service Categories and each has its own section and icon. The Categories are sometimes split into Sub-Classes for example, ADSL and Naked DSL, to help group your services together.
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Each charge will clearly show the service it's related to along with the billing period the charge was applied to. The first time you're charged for a service or if you change plans, you may notice more than one charge for different billing periods. This is to align your services to the same billing cycle date.
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You'll find a handy subtotal for each Service Category listed underneath the individual charges for your services. These subtotals will match those found in the Account Summary section on the first page of your invoice and on your email.
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Some mobile services may have different billing periods to the rest of your services, as our old plans were billed from the 1st to the 1st of each month. Our new mobile plans will align to the same billing period as your other Adam services.